Welcome, Members!

Independence Blue Cross makes it easy to get the most from your health plan. We are pleased to provide members like you with convenient online resources and a full range of innovative programs and services to keep you healthy and informed.

Member Help Team

Independence Blue Cross would like to introduce you to the Member Help Team, our new Medicare Customer Service program. The team will serve as your direct line to customer service dedicated to ensuring that you, our Medicare members, receive the special care and attention you deserve.

Health Resources

We offer a variety of health resources for our members including our Healthy Lifestyles SolutionsSM program, which is designed to educate and encourage healthy behavior through active participation. We also offer our ConnectionsSM Health Management program, which supports members who have everyday health concerns, or more serious chronic conditions.

Plan Documents

For your convenience, some of our most commonly requested manuals, guides, and forms for members are available online.

Features of

With, you can access your specific benefit information, view processed claims and learn more about your health plan. Members can also download forms, order a replacement ID card, securely email customer service and more.

Prescription Drugs

If you are enrolled in an Independence Blue Cross (IBX) plan with Medicare Part D coverage, your covered drugs are listed in the IBX Drug Formulary.

Website last updated: 12/31/2014
Y0041_HM_15_20730c Approved 1/14/2015