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Member Alerts


Flu shots: The best protection

Getting vaccinated for flu every year is the single best way to keep the virus away, according to the Centers for Disease Control and Prevention (CDC). The CDC recommends getting vaccinated as soon as shots become available in your community — and ideally, before December.

Vaccinating early gives your body time to develop virus-fighting antibodies well before flu season is in full swing. Getting the flu shot is a preventive care benefit that is 100 percent covered. You can visit a number of participating providers to receive a flu vaccine at no charge. To find a participating provider, use the Provider Finder Tool or call our Member Help Team.

If you receive a flu shot at a nonparticipating provider, you pay for the flu shot and submit the receipt for reimbursement. You can also get the flu vaccine from your primary care physician, but a copayment may apply if you receive a separate, additional nonpreventive evaluation and/or service.


Reminder: Choose a primary care dentist for your routine care

If you are a Keystone 65 HMO member and have DHMO dental coverage through the plan, you must select a Primary Dental Office (PDO) for your routine exam and cleaning benefit.

You must use a participating United Concordia provider. You can find a network dentist with our online Provider Finder. If you have not selected or want to change your PDO, call the Customer Service number on the back of your ID card.

Note: If you are a member of Keystone 65 Select or Keystone 65 Focus, you have the routine dental exam and cleaning only if you have selected the Choice Program optional supplement benefits package. Employer group members should check with your benefits administrator to see if a routine dental benefit is included in your plan.


Electronic bill pay

You can have your monthly plan premium automatically withdrawn from your bank account. Electronic Funds Transfer (EFT) is fully automatic and usually happens on the 5th of each month. Contact our Member Help Team for assistance.


Advance directive

Advance directives are legal documents that let you make important health care decisions for yourself in advance. For assistance in setting up an advance directive, call a specialized Member Help Team representative.


Member information update

Have you moved recently? Changed your phone number? Call the Member Help Team and let us know. (You should also contact Social Security: 1-800-772-1213. TTY users please call 1-800-325-0778.) Help us keep your mailing address up to date so you won’t miss out on important health plan updates.

Website Last Updated: 10/15/2016
Y0041_HM_17_43499b Approved 10/17/2016