Your IBX Care Card is a convenient way to save money on eligible over-the-counter (OTC) items to keep you healthy. Eligible products include pain relievers, cough medicine, toothpaste, and supplements purchased from participating retailers.
Your IBX Care Card comes preloaded with a quarterly balance. Your card will be automatically reloaded every quarter (every three months). Be sure to spend your allowance each quarter, as any unused balance will not roll over to the next quarter. Please keep your card in a safe location, as you may use the same card for as long as you remain a member of a participating plan.
You must activate your IBX Care Card before you can use it. Visit OTCNetwork.com or call 1-833-552-4729 (TTY/TDD: 711) to activate your card. You will be asked to enter your IBX Care Card number and the last four digits of your Independence Blue Cross member ID, which is found on your health insurance card. Please note: You may begin using your card the month your Independence Blue Cross coverage becomes effective.
You can use your IBX Care Card to buy OTC items at participating retailers. Once activated, simply swipe your card at the register and select credit — no pin is needed!
Shopping is even easier with the OTC Network® app. Download the mobile app to check your balance, find participating retailers, and discover online and in-store discounts. Learn more.
Starting April 1, 2023, OTCNetwork.com will have enhanced functions and a new look for the web and mobile app. OTCNetwork.com will redirect to MyBenefitsCenter.com. Your card transaction history will carry over. If you haven't logged in to the site or app since before Jan 1, 2023, you'll need to create a new account.
Cardholder names are not listed. We recommend writing down your card number for safekeeping.
Your IBX Care Card is accepted at the retailers listed below.* You cannot use your card on the retail store's website.
*Some locations may not participate in the OTC network. Before visiting a store, be sure to verify participating retailer locations on OTCNetwork.com, via the mobile app, or by contacting our Member Help Team.
You can use your IBX Care Card to purchase items in the categories listed below. Please note: Eligible OTC products will not be marked at participating retailers. Please confirm that OTC products are eligible at OTCNetwork.com or use the OTC app to verify covered products while shopping in-store.
†These items may be considered dual-purpose. You must speak to your physician before ordering these items.
You can also use your IBX Care Card to purchase qualifying items from the comfort of your home using the Convey catalog. You can place your order in either of two ways:
Your products will be shipped within 5-7 business days after your order is processed. You may track your order through ConveyBenefits.com/IBX.
The choice is yours. Whether you shop from home or in a participating store — your IBX Care Card balance is updated automatically.
Have questions about your IBX Care Card and how it works? Take a look at our frequently asked questions for answers!
Website last updated: 3/24/2023
OTC Network®, OTC Network® mobile app, and Convey are provided by InComm PaymentsTM, an independent company.
Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.
Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.