Your IBX Care Card is a convenient way to save money on eligible over-the-counter (OTC) items like pain relievers, cough medicine, toothpaste, and supplements purchased from participating retailers.
Your IBX Care Card comes preloaded with a quarterly balance. Your card will be automatically reloaded every quarter (every three months). Be sure to spend your allowance each quarter as any unused balance will not roll over to the next quarter.
You must activate your IBX Care Card before you can use it. Visit OTCNetwork.com or call 1-833-552-4729 (TTY: 711) to activate your card. You will be asked to enter your IBX Care Card number and the last four digits of your Independence Blue Cross member ID, which is found on your health insurance card.
You can use your IBX Care Card to buy OTC items at participating retailers. Once activated, simply swipe your card at the register — it's that easy!
Shopping is even easier with the OTC Network® app. Download the mobile app and check your balance, find participating retailers, and discover online and in-store discounts. Learn more.
Your IBX Care Card is accepted at the retailers listed below.* You cannot use your card on the retail store's website.
* Some locations may not participate in the OTC network. Before visiting a store, be sure to verify participating retailer locations on OTCNetwork.com, via the mobile app, or by contacting our Member Help Team.
You can use your IBX Care Card to purchase items in the categories listed below. Examples of specific products are available at OTCNetwork.com.
* These items may be considered dual-purpose. You must speak to your physician before ordering these items.
You can also use your IBX Care Card to purchase qualifying items from the comfort of your home using the NationsOTC® catalog. You can place your order in either of two ways:
Your products will be shipped within 5-7 business days after your order is processed.
The choice is yours. Whether you shop from home or in a participating store — your IBX Care Card balance is updated automatically.
Have questions about your IBX Care Card and how it works? Take a look at our frequently asked questions for answers!
Website last updated: 1/1/2021
Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.
Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.