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Privacy Policy

Notice of privacy practices (and privacy forms)

Independence Blue Cross (IBX) is committed to protecting the privacy of our members’ personal health information. The following page contains privacy information and documentation related to HIPAA (Health Insurance Portability and Accountability Act of 1996).

Website privacy policy

Our website was created to make it easier for Medicare beneficiaries to learn about the several plans for individuals and group members, including Medicare Advantage plans and Medicare supplements. Visitors and members also can get information regarding comprehensive medical coverage, wellness programs, and maintaining a healthy and active lifestyle.

If you are currently a member who has Keystone 65 HMO, Personal Choice 65SM PPO, or MedigapSecurity coverage, you may choose to register for the Members site, which will allow you to change your PCP, coverage, or address*. You can also email our Customer Service department, sign up for the automatic payment program*, or access the Evidence of Coverage manual or Update Magazine.

As with all online resources, we appreciate that visitors to our website are concerned about the privacy of personal information. Our Privacy Policies disclose our policy for collecting, using and disseminating information.

Website privacy policy

*Some features may not be available to you, depending on your plan. Refer to your Evidence of Coverage to learn more about your plan’s features.

Website last updated: 10/1/2016
Y0041_HM_17_43499 Approved 10/7/2016