ibxmedicare.com
IBXMedicare.com online advertising online advertising

Looking for a provider or formulary drug?

Use our online provider directory and search our formularies.

Find a provider Search the formularies

Member Help Team

Get the answers you need from people who care and view recent Member Alerts.

Learn More

What you should know about the Anthem cyber-attack.

Member Help Team
Contact us with any questions you may have.

To file an appeal or grievance for your medical benefit coverage or your prescription drug coverage, contact Keystone 65 Customer Service at 1-800-645-3965; Personal Choice 65 Customer Service at 1-888-718-3333; Select Option Customer Service at 1-888-678-7009. TTY/TDD users should call 711, 7 days a week, 8 a.m. to 8 p.m.

For additional information from the Centers for Medicare and Medicaid Services (CMS) visit www.medicare.gov. If you prefer to file a grievance through CMS, please complete the Medicare Complaint Form. For additional assistance, visit The Office of the Medicare Ombudsman.

Website last updated: 2/17/2015
Y0041_HM_15_20730d Approved 3/3/2015