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Visit our Members page to learn about our convenient online resources and full range of programs and services to keep you healthy.

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Customer Service

Contact us with any questions you may have.

To file an appeal or grievance for your medical benefit coverage or your prescription drug coverage, contact Keystone 65 Customer Service at 1-800-645-3965; Personal Choice 65 Customer Service at 1-888-718-3333; Select Option Customer Service at 1-888-678-7009. TTY/TDD users should call 1-888-857-4816 (Keystone 65 and Personal Choice 65); 1-888-457-3002 (Select Option), 7 days a week, 8 a.m. to 8 p.m

For additional information from the Centers for Medicare and Medicaid Services (CMS) visit www.medicare.gov. If you prefer to file a grievance through CMS, please complete the Medicare Complaint Form. For additional assistance, visit The Office of the Medicare Ombudsman.

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Talk to an Independence Blue Cross representative or request information to find out more about your Medicare Advantage plan options.

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Website last updated: 12/16/2013
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