Enjoy benefits that matter, from a health plan you can trust

We know it’s more important than ever for your health care to work hard to protect you. At Independence Blue Cross (Independence), we’ve been taking care of our members in the Philadelphia area for more than 80 years. So, if there’s one thing you can count on right now, it’s that we’re here for you.

Now is the perfect time for you to get acquainted with your new benefits — and we’re here to help. Your health and safety are our highest priorities. To help you stay informed this Annual Enrollment Period (AEP), we created a series of educational webinars so you can learn about your 2021 plan from the comfort of your home.

You can tune in at select times to chat with one of our Medicare specialists and participate in a live question-and-answer session. Or, you can watch on-demand, 24/7.

Learn all about your 2021 benefits to receive a free gift, and a digital copy of our Guide to Savings!

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Join Us Live!

Pick a date and time that works for you. After you register, we'll send a confirmation email to you with a unique link for your event.

On the day of your event, click that link, and it will take you right to the presentation!

During your presentation, you will have access to our dedicated Medicare specialists. They'll be on standby to answer your questions through a chat feature. Or, you can save your questions for the Q&A session after the presentation ends!

Register for an event

Watch On-Demand!

Can't make it to any of our live events? Don't worry, you can still view the 2021 benefits presentation on demand, 24/7!

If you have any questions after watching the presentation, you can call our Member Help Team. Representatives are available to answer questions about your current plan as well as your 2021 plan. You can find their contact information at the bottom of this page, along with the hours of operation.

View webinar on-demand

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Stay Fit at Home with SilverSneakers®!

As an Independence member, you have access to thousands of fitness locations and hundreds of videos for at-home workouts through your SilverSneakers® benefit. Try a member favorite — 7-Minute Yoga — or discover one of your own.

Watch video

Caring for our members like our friends and neighbors — because they are.

In 2021, you’ll find our benefits make it easier for you to stay healthy and ensure you get the care you need, whether you’re sick or seeking routine care.

Thank you for choosing Independence — we hope you’re excited about your new benefits!


If you have any questions after the webinars are over, you can reach out to our Member Help Team. Representatives are available to assist you seven days a week, from 8 a.m. to 8 p.m.

  • Keystone 65 HMO members may call 1-800-645-3965 (TTY/TDD: 711).
  • Personal Choice 65SM PPO members may call 1-888-718-3333 (TTY/TDD: 711).

Please note that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.

Y0041_HM_90103_2021 Website last updated: 9/18/2020