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In collaboration with FutureScripts® Secure, our pharmacy benefit manager, we offer a Medication Therapy Management (MTM) program to ensure that you are receiving the most effective medications, while also helping to reduce the risk of side effects and interactions as well as your out-of-pocket costs. The program is paid in full by your plan, at no cost to you. This program is not considered a benefit. There is no change to insurance benefits, co-pays, prescription coverage, or available doctors or pharmacies. Specially trained pharmacists will work closely with you and your doctors to solve any problems related to medicines and to help you get the best results.
The MTM program is designed to help you get the most from your medications if you meet the following criteria:
1. You will be sent an introduction letter describing the program to you.
2. You will receive a full medication review:
3. Your medications will be reviewed on an ongoing basis
Medication reviews are offered once a year, but may occur more frequently as you are diagnosed with new disease states or start new medications. Medicare requires that MTM programs automatically enroll those who qualify throughout the calendar year, but participation is voluntary, and you have the opportunity to opt out at any time. Once you have been enrolled, you will remain enrolled through the calendar year unless you opt-out or leave our plan.
If you have any questions about the MTM program, please call FutureScripts® Secure's MTM Department at 1-855-380-1228. (TTY: 711): Monday - Friday, 9 a.m. to 9 p.m. EST.
For more information, contact the Member Help Team.
If you are a member and have questions, contact the Member Help Team at 1-800-645-3965 for Keystone 65 HMO and 1-888-718-3333 for Personal Choice 65 PPO (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from February 15 through September 30, your call may be sent to voicemail.
Website last updated: 5/23/2016
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